Terms of Service

Last Updated: April 22, 2026

Overview

This website (handxen.com) is operated by Handxen. Throughout the site, the terms "we," "us," and "our" refer to Handxen. Handxen offers this website — including all information, tools, products, and services available through it — to you, the user, conditioned on your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, purchasing something from us, or otherwise engaging with our Services (including through third-party AI channels such as Microsoft Copilot, ChatGPT, Google AI Mode, Gemini, or Shopify's Agentic Storefronts), you agree to be bound by the following Terms of Service ("Terms"), together with any additional terms, conditions, and policies referenced herein or linked from this page.

Please read these Terms carefully before accessing or using our Services. If you do not agree to all of these Terms, you may not access the website or use any of the Services.

Our store is hosted on Shopify Inc. ("Shopify"), which provides us with the e-commerce platform that allows us to sell our products to you. Certain transactions may also be completed inside AI channels through Shopify's Agentic Storefronts infrastructure; those transactions remain governed by these Terms, and we remain the merchant of record.

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Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least 18 years old (or the age of majority in your state or country of residence), and that you have given us your consent to allow any of your minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including, without limitation, copyright, export control, and consumer protection laws) when using the Services. You must not transmit any worms, viruses, or other code of a destructive nature.

A breach or violation of any of these Terms will result in immediate termination of your right to use the Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services without our express written permission.

Headings used in this agreement are for convenience only and do not limit or otherwise affect these Terms.

Section 3 — Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. Material on this site is provided for general information only and should not be relied on as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources.

This site may contain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. It is your responsibility to monitor changes to our site.

Section 4 — Products (Electronics and Accessories)

Handxen sells consumer electronics and related accessories. In addition to the general conditions above, the following apply to our products:

• Product images and specifications. We make every effort to display our products as accurately as possible. However, actual colors, finishes, and dimensions may vary slightly due to monitor settings, lighting, manufacturing tolerances, or running production changes from our suppliers.
• Compatibility. Accessories and electronic components are sold for use with specific devices or standards. It is your responsibility to verify compatibility with your device (model number, port type, voltage, firmware version, region, etc.) before purchase. We are not liable for incompatibility resulting from information you did not verify before ordering.
• Regulatory compliance. Products sold to U.S. customers are intended for use in the United States and, where applicable, carry FCC, UL, or equivalent certifications as declared on the product page. Customers outside the U.S. are responsible for confirming that the product is legal to import and use in their jurisdiction.
• Limited quantities. Some products may be available in limited quantities and are subject to return or exchange only according to our Return and Refund Policy.
• Firmware and software. Firmware or software that comes with or supports a product is licensed, not sold. You may not reverse-engineer, decompile, or redistribute such firmware or software except as permitted by law.

We reserve the right, but are not obligated, to limit the sale of our products to any person, geographic region, or jurisdiction. All product descriptions and prices are subject to change at any time without notice. We do not warrant that the quality of any product will meet your expectations or that any errors in the Services will be corrected.

Section 5 — Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

Section 6 — Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, or the same billing or shipping address. We also reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

If we change or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

You agree to provide current, complete, and accurate purchase and account information for all purchases. You also agree to promptly update your account information (including your email address, credit card number, and expiration date) so that we can complete your transactions and contact you as needed.

For more detail, please review our Return and Refund Policy.

Section 7 — Optional Tools and Third-Party AI Channels

We may provide you with access to third-party tools that we do not monitor and have no control over. You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind and without any endorsement.

Agentic Storefronts and AI channels. Through Shopify's Agentic Storefronts, our products may appear in, and be purchased through, third-party AI channels such as Microsoft Copilot, ChatGPT, Google AI Mode, or the Gemini app. When you purchase our products through any such AI channel:

• The transaction is powered by Shopify's checkout and is governed by these Terms and our Privacy Policy.
• Handxen remains the merchant of record, and is responsible for fulfillment, customer service, and taxes, subject to the limitations in these Terms.
• The AI channel may present our product information, descriptions, images, and prices in a conversational or summarized format that differs from how they appear on our website. We make reasonable efforts to keep product data accurate, but we are not responsible for how a third-party AI agent rephrases, summarizes, or contextualizes that data.
• Some checkout customizations, upsells, or optional fields available on our website may not be available in an AI channel's built-in checkout. Your core order (items, price, shipping, taxes) will still be processed correctly.
• Use of the AI channel itself is also subject to that channel's own terms and privacy policy.

We will have no liability arising out of or relating to your use of optional third-party tools or AI channels, to the maximum extent permitted by law.

Section 8 — Third-Party Links

Certain content, products, and services available via the Services may include materials from third parties. Third-party links on this site may direct you to third-party websites not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of such third-party materials, and we will not have any liability or responsibility for any third-party materials, websites, products, or services.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the relevant third party.

Section 9 — User Comments, Feedback, and Submissions

If you send us creative ideas, suggestions, proposals, plans, reviews, or other materials (collectively, "Comments"), whether online, by email, by mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any Comments you send us.

We are under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments.

You agree that your Comments will not violate any right of any third party (including copyright, trademark, privacy, or personality rights) and will not contain libelous, unlawful, abusive, or obscene material, nor any computer virus or malware. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any Comments. You are solely responsible for your Comments.

Section 10 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 — Errors, Inaccuracies, and Omissions

Occasionally there may be information on our site or in the Services that contains typographical errors, inaccuracies, or omissions — including in product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Services (including on any AI channel) is inaccurate at any time without prior notice — even after you have submitted your order.

If an order is canceled due to a pricing error, you will receive a full refund of any amount charged.

Section 12 — Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, state, provincial, or local laws or regulations; (d) to infringe on or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Services or any related website.

We reserve the right to terminate your use of the Services for violating any of the prohibited uses.

Section 13 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent, or warrant that your use of the Services will be uninterrupted, timely, secure, or error-free, or that the results that may be obtained from use of the Services will be accurate or reliable.

You expressly agree that your use of, or inability to use, the Services is at your sole risk. The Services and all products delivered to you through the Services are (except as expressly stated by us or covered by a product-specific written warranty) provided "as is" and "as available" without any representations, warranties, or conditions of any kind — either express or implied — including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Limitation of Liability. To the fullest extent permitted by law, in no case shall Handxen, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind — including lost profits, lost revenue, lost savings, loss of data, or replacement costs — whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Services or any product purchased through the Services.

Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in those states or jurisdictions our liability shall be limited to the maximum extent permitted by law. In no event shall our aggregate liability for any claim relating to a product exceed the amount you paid for that product.

Nothing in these Terms limits any statutory consumer rights that cannot be waived under the laws of your jurisdiction, including rights under U.S. state consumer protection laws.

Section 14 — Indemnification

You agree to indemnify, defend, and hold harmless Handxen and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand — including reasonable attorneys' fees — made by any third party due to or arising out of your breach of these Terms (or the documents they incorporate by reference), or your violation of any law or the rights of a third party.

Section 15 — Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 — Termination

Obligations and liabilities of the parties incurred prior to the termination date shall survive termination for all purposes.

These Terms are effective until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site. If, in our sole judgment, you fail (or we suspect that you have failed) to comply with any provision of these Terms, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 17 — Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with any policies or operating rules posted on this site (including the Privacy Policy and Return and Refund Policy), constitute the entire agreement between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications, and proposals (whether oral or written).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

Section 18 — Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict-of-law principles. The parties consent to the exclusive jurisdiction of the courts of Hong Kong for any dispute arising out of or relating to these Terms, except where prohibited by applicable consumer protection law in the customer's jurisdiction.

For U.S. customers, nothing in this section prevents you from asserting rights available under the consumer protection laws of your state of residence.

Section 19 — Changes to Terms of Service

You can review the most current version of these Terms at any time on this page. We reserve the right, in our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Services following the posting of any changes constitutes acceptance of those changes.

Section 20 — Contact Information

Questions about these Terms should be sent to us at:

Handxen

300 Lockhart Road, FLAT/RM A 12F

ZJ300 Wan Chai, Hong Kong

Email: ben@handxen.com